Help Center > Orders & Shipping > My tracking hasn't updated. What happened?
It is common for tracking information to remain unchanged for a period of time, especially while shipments are moving between logistics facilities.
Tracking systems only record specific events, such as facility arrivals, departures, customs clearance, and delivery attempts. As a result, there may be periods without visible updates while your package continues to move through the network.
In many cases, several days without tracking updates is completely normal.